FAQ

Frequency Asked Questions: Bike Rentals

Where can I ride in Chicago?

Chicago’s most popular museums, beaches, zoos, and parks are easily accessible by bike and you’ll find that a bicycle is the perfect vehicle for touring and sightseeing. You can visit all the sites by riding safely on paths and trails.

Do I need to reserve a rental bike?

Reservations are not required, but strongly recommended; Bike and Roll Chicago carries a large number of adult and children’s bikes and equipment. Please make your reservations online by clicking the “Reservations” button above.

What type of bike should I rent?

We have a wide range of bicycles from single speed cruisers perfect for a casual ride along Chicago’s beautiful lakefront to road bikes for longer distance rides. Our most popular bike is a 24-speed comfort bicycle — a good all-around performer for cruising the lakefront.

How does your rental pricing work?

Our rental pricing is very flexible and designed to meet your travel needs. Rental charges are determined when you return your equipment. The minimum rate is used when you return your equipment within two hours of your start time. If you are out for a partial day (up to four hours) the half-day rate will used. The day rate applies to rentals of more than four hours until closing. See our rental page for specific prices.

What's included in the rental price?

With every Bike and Roll rental, you’ll receive a keyed U-lock, a handlebar bag or rack, a riding map, and a helmet. Our staff will be able to provide touring tips, suggest routes and answer any other questions you might have.

How do I lock my bike when I want to walk around, visit a museum, go shopping, or grab a bite to eat?

We provide you with a keyed U-lock. Bikes should be locked to bike racks or other immoveable objects. The handlebar bags should either be detached and taken with you or emptied and left open.

Do I need to wear a helmet?

We strongly recommend that all of our participants wear a helmet. Wearing a properly fitted helmet reduces head injuries by 85%. We require participants under 18 to wear a helmet.

Frequently Asked Questions: Tours

What is your cancellation policy for tours?

If you would like to reschedule your reservations, you may do so at any time based on availability. If you cancel up to 48 hours prior to the tour start time and would like a refund we will issue a refund less a 10% service fee. No refunds are issued for reservations cancelled with less than 48 hours notice (only Bike and Roll Chicago credit). We reserve the right to cancel any tour for weather or other reasons. If the tour is cancelled, and you are unable to make any of the rescheduled tours, we will issue a refund for the cancelled tour. If the weather is questionable, please call one to two hours prior to the start time to confirm status. Please plan to arrive 15 minutes prior to your tour time (20 minutes prior if you have booked a burley or trailer tandem). Participants arriving after the tour departure time risk forfeiture of their tour seats.

What if it rains?

Bike and Roll Chicago reserves the right to cancel tours for safety concerns such as high winds, thunderstorms, excessive heat or cold, or other severe conditions. We will provide rain ponchos and go out in light rain or drizzle. If Bike and Roll Chicago cancels the tour you may either reschedule or request a full refund. We constantly monitor the weather and ask for a local contact number so that we can notify you of any necessary changes.

Can I bring my kids on the tour?

Yes, and we highly recommend that you do! We have individual bikes for children 4’6” and taller; toddlers and smaller children can ride behind a parent or guardian in trailer carriers or on trailer tandems that attach to adult bikes.

How safe are the tours?

Safety is our number one priority. Each tour begins with a safety and bike usage talk. The tour route takes place on paths, trails, and sidewalks. We provide helmets (which all tour participants must wear) as well as reflective vests and safety lights on our evening tours.

How do I check for tour availability and make reservations?

You can check availability and make tour and rental reservations online. We will ask for the names of all participants and their approximate heights so we may fit each rider with the appropriate size bike. Walk-ups are welcome if space is available. Tours fill quickly and reservations are strongly recommended. Click the reservation button to check availability and make reservations now.

What is provided/included and what do I need to bring?

The cost of the tour includes the use of a comfort bike, helmet, a bottle of water, and a light snack. You might want to bring a camera since you’ll find lots of photo opportunities on tour. We advise that you wear seasonally appropriate clothing (not too loose) and closed-toe shoes. We also have sunscreen, sunglasses, and gloves available to purchase.

When do I need to arrive for my tour?

We ask that you arrive at least 15 minutes before your tour is scheduled to depart so that we can fit your bike and you can fill out the waiver form.

What if I need to reschedule or cancel my reservation?

Reservations may be rescheduled at any time, depending on availability. Refunds for cancelled tours are available with 48 hours’ notice. Cancellations requested with less than 48 hours notice will be issued a full credit which is fully transferrable and never expires. No-shows forfeit payment.

Is it appropriate to tip my guide?

Gratuities are not included in our tour prices and are greatly appreciated, although not mandatory. If you enjoyed your experience on tour, our guides will happily accept tips for a job well done.

Frequently Asked Questions: Private Tours

Who can participate?

Our tours are lead at a relaxing pace and are for the “occasional” exerciser – we welcome anyone who is in sufficient health to comfortably ride a bicycle. Competent children 4’6” or taller may ride their own bike; toddlers and small children may accompany a parent or guardian on a trailer tandem or in a trailer carriage (child trailers that attach to an adult bike). We do our best to safely accommodate special needs – please contact us to discuss. In the past, middle school students, corporate executives, campers, and octogenarians alike have enjoyed our tours as a part of team building events, school trips, Bar and Bat Mitzvahs, company outings, weddings, reunions, family vacations, and more. We provide a comfort bike, helmet, a bottle of water, and a light snack (for some tours) for each participant. Chose from one of our existing tours or we can help design a custom tour for you.

What is included?

We provide everything the participants will need for an enjoyable, safe ride – including a comfort bike, helmet, water bottles. All tours are outdoors so participants should wear seasonally appropriate clothing (not too loose) and closed-toe shoes.

How safe are your tours?

Keeping your group safe is our highest priority. Helmets are required for all participants, and each tour begins with a tutorial on bike usage and safety. Our bikes are maintained by in-house mechanics on a regular basis and our staff checks each rider for correct bike fit and comfort before taking off. Finally, to keep groups manageable, the participant to guide ratio is 15 to one or less.

Do you split up large groups?

Our group tours can accommodate up to 500 participants. For safety reasons, larger groups are divided among multiple tour guides, so that each group is no larger than about 15 per guide. If you are not sure of the size of your group, you can reserve the tour with an estimate, and adjust the number later.